FAQ

Yes — we proudly ship worldwide. Delivery times vary based on destination, and all orders include tracking for full visibility.

Because we serve customers globally, we maintain fulfillment locations in various regions to help reduce delivery times.

However, not all items are available in every location at all times, so some orders may ship from a different region than the one closest to you.
If this happens, we kindly ask for a little extra patience — your package will still arrive safely and with full tracking from the moment it ships.

Processing Time:

Orders are typically processed within 1–2 business days. You’ll receive a shipping confirmation email as soon as your package is on its way.

Shipment Packaging:

For logistical reasons, some items in the same order may ship in separate packages. If that happens, you’ll receive a tracking email for each shipment, and your items may arrive at slightly different times.

We process orders very quickly, so changes or cancellations cannot be guaranteed once an order is placed.
If you need to update your address or request a cancellation, please contact us as soon as possible, and we’ll do our best to help before your order is processed.

Please ensure that all shipping details are accurate and written in English to avoid delivery issues.

Note: Claycali is not responsible for orders that are lost or undeliverable due to incorrect shipping information.
If a package is returned to us, we can re-ship it once return shipping costs + a $5 processing fee are covered by the customer. Refunds cannot be issued for orders lost due to incorrect addresses.

When your order has been dispatched, we’ll send a notification email with your tracking number.

Tracking information may take a little time to update, as some carriers only activate the status once the package leaves its origin country or passes through the first customs checkpoint.

This is normal, so if you don’t see movement right away, please allow a little more time and the tracking details will appear as soon as the carrier processes your shipment.

You can check the status of your order HERE.

We understand how important your order is, and we’re here to help.
If your tracking shows “Delivered” but the package hasn’t arrived, we recommend checking around your property in case it was placed somewhere safe or delivered to a neighbour by mistake.

You may also want to check with family members, roommates, building management, or your local mail room, as someone may have received it on your behalf.

If you still can’t locate your package after checking, we advise submitting a claim with your local carrier directly using your tracking number. This is often the fastest way to resolve delivery issues marked as “Delivered.”

If the carrier updates the tracking to “Undeliverable” or confirms the package was not successfully delivered, we will gladly work with you on an alternative arrangement.This may include sending a replacement package or issuing a partial or full refund, depending on the situation.